All orders are shipped via Australia Post.

Footcare Shoes does not deliver outside of Australia.

Delivery charges are non-refundable unless the order contained faulty items.

After you have placed your order on our website, we will organise for your order to be dispatched as soon as possible. For orders made on weekends, public holidays and / or Sale periods please allow an extra 1-2 business days for dispatch.

As soon as we have picked and packed your order, you will receive an email from us advising you that your order is ready to be dispatched. You will receive a second email with your tracking number by Australia Post as soon as your order was dispatched.

Please note: If your order includes multiple items, you may receive more than one tracking number and your items may be delivered separately.

Sale Items

Please choose your items CAREFULLY as sale items are EXCLUDED FROM RETURNS unless faulty. You are still covered by Australian Consumer Law in the event of a FAULTY item only.

Full Priced Items

We offer a 7 day refund or exchange on your purchase, with the following conditions:

The item you return or exchange must be:

- purchased within the last 7 days (you'll need your receipt of purchase);
- in original condition;
- unworn, undamaged and unmarked;
- in the original box (as we can't sell them to someone else without the box) 

We do not accept returns after 7 days from the date of purchase. You MUST have contacted Footcare Shoes via phone, email or contact form within 7 days of purchase.

Please note that returned shoes remain the responsibility of the customer and are returned at the customer’s expense. We strongly advise to return your item via a trackable parcel as we do not take any responsibilities for any lost parcels. Please contact directly your Delivery Partner should you experience any delays in the delivery of your return.

* Return postage costs are the responsibility of the customer and not Footcare Shoes.

Faulty / Incorrect Style

As part of our standard procedure, each order undergoes a quality check before sending the style out to you. However, should you receive a faulty or incorrect order please contact us immediately so we can resolve the issue (either by replacement or refund). Please visit our Contact Us page here.

Receiving a Refund

Refunds are processed using the original method of payment at the time of purchase within 1-2 working days of receiving the goods at the designated return address.

You will receive an email immediately after a refund has been processed. However, it may take several days for your refund to be processed depending on your financial institution.

Australian Consumer Law

NOTE: You are covered by Australian Consumer Law if the product is deemed as faulty - we will either repair or replace the product for you.

It's important to know that 'change of mind' is NOT automatically covered by Australian Consumer Law - a business is able to set their own policy in this regard.

You can read more on the ACCC website here.