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Refunds and Exchanges

We offer a 7 day refund or exchange on your purchase, with the following conditions:

The item you return or exchange must be:

- purchased within the last 7 days (you'll need your receipt of purchase);
- in original condition;
- unworn, undamaged and unmarked;
- in the original box (as we can't sell them to someone else without the box) 

We do not accept returns after 7 days from the date of purchase. You MUST have contacted Footcare Shoes via phone, email or contact form within 7 days of purchase.

Please note that returned shoes remain the responsibility of the customer and are returned at the customer’s expense. We strongly advise to return your item via a trackable parcel as we do not take any responsibilities for any lost parcels. Please contact directly your Delivery Partner should you experience any delays in the delivery of your return.

* Return postage costs are the responsibility of the customer and not Footcare Shoes.

Faulty / Incorrect Style

As part of our standard procedure, each order undergoes a quality check before sending the style out to you. However, should you receive a faulty or incorrect order please contact us immediately so we can resolve the issue (either by replacement or refund). Please visit our Contact Us page here.

Sale Shoes

Please note that sale shoes are excluded from returns unless faulty.

Receiving a Refund

Refunds are processed using the original method of payment at the time of purchase within 1-2 working days of receiving the goods at the designated return address.

You will receive an email immediately after a refund has been processed. However, it may take several days for your refund to be processed depending on your financial institution.


NOTE: You are covered by Australian Consumer Law if the product is deemed as faulty - we will either repair or replace the product for you.

It's important to know that 'change of mind' is not covered by Australian Consumer Law.